Privacy Policy
Overview
This Privacy Policy explains how we collect, use, store, and protect personal data when you use rafikiplus and related apps or services powered by this backend.
Our company is based in Tanzania, and we handle personal data in line with applicable Tanzanian data protection requirements.
Who We Are
For the apps and services covered by this page, we act as the data controller for personal data collected through our apps and backend services.
Data Controller: rafikiplus Operations Team
Location: United Republic of Tanzania
For privacy requests, contact: smartstocktz@gmail.com.
Applicable Law
We handle personal data in accordance with applicable Tanzanian law, including the Personal Data Protection Act, No. 11 of 2022, and related regulations.
Scope
This policy applies to:
- rafikiplus
- Any app route served under this backend privacy endpoint (for example
/privacy/:app) - Support and account-related interactions linked to these apps
Information We Collect
- Account information: name, phone number, username, email, and profile details you provide.
- Usage information: actions taken in the app, features used, and general interaction patterns.
- Device information: device type, operating system, and technical identifiers.
- Log information: IP address, browser/app version, and related technical diagnostics.
- Support information: details you share when contacting us for help.
How We Use Information
- To create and manage user accounts and provide core app functionality.
- To provide, maintain, and improve app performance and reliability.
- To respond to support requests and communicate important service updates.
- To generate aggregated insights and usage trends.
- To meet legal, compliance, fraud-prevention, and security obligations.
Legal Grounds for Processing
Depending on the context, we process personal data based on one or more of the following grounds:
- Your consent
- Performance of a contract or service requested by you
- Compliance with legal obligations
- Legitimate business interests, including service security and improvement
Sharing and Disclosure
We do not sell your personal information. We may share limited data with service providers who help us operate the app, under confidentiality and data protection obligations.
We may also disclose information where required by law, regulation, court order, or lawful government request.
International Data Transfers
Some service providers may process data outside Tanzania. Where this happens, we apply safeguards and only transfer data where appropriate protections are in place.
Data Retention
We keep information only for as long as needed for the purposes described in this policy, unless a longer period is required by law.
Your Choices
You may choose not to provide certain information, but some features may not work properly as a result.
Subject to applicable law, you may request to:
- Access personal data we hold about you
- Correct inaccurate or incomplete data
- Delete data where legally permitted
- Restrict or object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
To submit a request, email smartstocktz@gmail.com and include enough details for account verification.
Children's Privacy
Our apps are not intended for children unless explicitly stated in a specific app notice. If you believe a child provided personal data without proper authorization, contact us to review and remove the data where appropriate.
Security Measures
We use technical and organizational safeguards designed to protect personal data, including access controls, system monitoring, and restricted internal access on a need-to-know basis.
Policy Updates
We may revise this policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Complaints and Contact
For privacy questions, contact us at smartstocktz@gmail.com.
If you believe your data rights were violated, you may also lodge a complaint with the Tanzania Personal Data Protection Commission (PDPC): www.pdpc.go.tz.
By using this app, you agree to this Privacy Policy.